Windows Mixed Reality headset shows Black Screen in Windows 11/10

A PC user reported an consequence whereby when a Samsung Odyssey VR headset is connected to the Windows calculator, the display screen can prove the VR image but then the headset shows a black screen with nothing. In improver, launching the Mixed Reality Portal app throws a Something went wrong error. The user also reported hearing a repetitive audio. If you're faced with a similar consequence, yous can try the solutions in this mail to resolve the outcome. These solutions could apply to MR headsets of other companies too.

Windows Mixed Reality headset shows Black Screen

How exercise I install Windows Mixed Reality?

PC users that want to install or set up Windows Mixed Reality on their device can simply insert the HDMI cable on the WMR headset into the HDMI port in your PC's graphics carte du jour. Insert the USB three.0 cable on the WMR headset into your PC'southward USB iii.0 Port – the Windows Mixed Reality app volition automatically launch.

Why does my VR headset go black?

There are a number of potential reasons why your PSVR headset can go black; including, the headset is turned off, the headset was turned off and back on while out of view of the PS4 Camera. The in-game recalibrate option was used, but the front of the PSVR headset wasn't completely in view of the camera.

Windows Mixed Reality headset shows Black Screen

If you're faced with this issue on your Windows 11 or Windows ten, yous can try our recommended solutions beneath in no particular society and see if that helps to resolve the outcome.

Uninstall update
Update graphics adapter drivers
Utilise USB 3.0
Plow off G-Sync/V-Sync
Perform System Restore
Reset Windows

Allow's have a look at the clarification of the process involved concerning each of the listed solutions.

Before you try the solutions below, while your WMR headset is plugged in, bank check for updates and install any available bits on your Windows device and see if the black screen issue is resolved.

1] Uninstall update

If you started experiencing the issue on your Windows device subsequently a contempo update, you can uninstall the update and see if the upshot is resolved. If not, try the side by side solution.

2] Update graphics adapter drivers

This solution requires you to update your video/graphics card commuter – you can do so either by updating the graphics adapter drivers manually via the Device Manager, or you tin can become the driver updates on the Optional Updates section nether Windows Update. You may as well download the latest version of the driver from the video card hardware manufacturer's website.

3] Utilise USB 3.0

Yous may encounter the effect at paw if you plug into the USB ii.0 port. In this instance, you can apply the USB 3.0 headset cable instead or plug in the headset into a USB 3.0 port on your Windows PC – Windows will at present detect it every bit the new device and the WMR Portal should kickoff to piece of work.

4] Turn off G-Sync/5-Sync

This solution requires you lot to disable G-Sync or V-Sync, whichever that's running on your graphics card. If the consequence persists, proceed with the next solution.

5] Perform System Restore

If upwards until at present, your Windows Mixed Reality headset was working correctly on your PC, it'due south entirely possible that the issue was facilitated past a change that your system has gone through recently that yous're unaware of. In this case, you can restore your system to an earlier point prior to when the issue started.

To perform System Restore on Windows 11/10 computer, practice the post-obit:

Press Windows key + R.
In the Run dialog box, type rstrui and hit Enter to open up theSystem Restore Wizard.
On the Arrangement Restore screen, click Next to advance to the next window.
At the next screen, offset past checking the box associated with Show more restore points.
Side by side, select a point that has an older date than the one in which you first started to observe the error.
Click Side by side to advance to the next menu.
Click Finish and confirm at the final prompt.

At the next system startup, your older computer state will exist enforced.

If the outcome is still unresolved, attempt the next solution.

6] Reset Windows 11/10

If nothing has stock-still the issue for you, you can reset Windows – and if that didn't aid you should consider clean installing Windows to resolve the effect.

Any of these solutions should work for you lot!

How do I fix a black screen with Oculus?

The Oculus black screen of death tin occur if the batteries are dead or don't accept a sufficient level of charge. Stuck or interrupted firmware updates can as well result in a black screen. And, if the firmware is corrupt, or the hardware itself is damaged, that can besides cause a like black screen trouble. Amidst other Oculus issues, you can easily gear up the black screen.

How do I reset Windows Mixed Reality?

The Windows Mixed Reality does not include a single button you can press and hold down to reset your headset. However, uninstalling the WMR Portal app and so reinstalling the app volition effectively revert your system to a state where your Windows 11/10 PC thinks you've never used WMR before. To perform the WMR reset, ensure your WMR headset is asunder from your PC and ensure the WMR Portal app isn't running.

Windows Mixed Reality headset shows Black Screen